Credit card or prepaid card -- Trouble using the card -- Complaint #5710436
Complaint Overview
Complaint ID: 5710436
Company: Paypal Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: California
ZIP Code: 90715
Date Received: 2022-06-26T12:00:00-05:00
Date Sent to Company: 2022-07-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with Venmo. Shortly after I linked my personal checking account and made a transfer to the Venmo account. While my transfer was pending, Venmo sent a promotion to me to get {$5.00} into the account so I could use it. I completed the steps for the promotion and the money was deposited. Shortly after my transfer came in. The same day of my transfer, I receive an email stating I violated their user agreement. The email also requested my identification to prove I was me. I requested the company respond back to me with an explanation of how I violated the user agreement since I only have the deposits in my account. No other transactions. A couple days later, I demanded a response on the accusation they have made against me. They still failed to respond. I demanded again a response and advised I was filing consumer complaints against them with multiple agencies. Meanwhile, my Venmo account shows all my identity documents have been verified. I tried to withdraw the money but was not able to. I even tried to just take the money I transferred and was not able to. So I am filing a complaint with your agency to help me resolve my issue.
Frequently Asked Questions
What is Complaint #5710436 about?
Complaint #5710436 was filed against Paypal Holdings, INC regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-06-26T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.