Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5706998
Complaint Overview
Complaint ID: 5706998
Company: Klarna Ab
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85712
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initiated a purchase with the merchant XXXX on XX/XX/2022 with a Buy Now Pay Later servicer called Klarna. Through the Klarna service I created a one-time card for {$560.00} and the credit card I used to split the payments was charged {$160.00}. The merchant charged {$560.00} as an authorization until the items shipped. On XX/XX/2022 part of the order shipped and the card was then charged {$320.00} and was delivered on XX/XX/2022. The other half of the order was cancelled on XX/XX/2022 by the merchant and released the authorization hold for {$230.00}. I initiated a return with the merchant to ship back the part of the order I did receive and was issued a refund in the amount of {$300.00}. Also the balance on the Klarnas end should only be {$22.00} since the merchant confirmed the refund and authorization release. I have reached out to Klarna numerous times and they have refused to assist me, even after providing proof that the merchant did not charge the card and released the funds. This is clearly abuse on Klarnas part as they have made no effort to review their systems and correct the error. The merchant has been more than helpful in providing proof that they have indeed refunded and released the authorization hold. Klarna is attempting to steal money from me by not acknowledging the authorization hold release and providing me a refund to the credit card I used to split my payments with their service.
Frequently Asked Questions
What is Complaint #5706998 about?
Complaint #5706998 was filed against Klarna Ab regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.