Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #5706795
Complaint Overview
Complaint ID: 5706795
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Debt settlement
Issue: Confusing or misleading advertising or marketing
State: Alabama
ZIP Code: 368XX
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid my Mortgage using my Credit Union account transferring funds to the mortgage account at Wells Fargo. The Wells Fargo account reflected that it was paid, but they did not pull the money from the credit union account until today, XX/XX/XXXX, when it was paid on XX/XX/XXXX. I called my Credit Union on XX/XX/XXXX, XXXX XXXX XXXX and they stated that nothing had been pulled from the XXXX XXXX account. When I called Wells Fargo they state that it had been paid and on the site it shows that it had been paid on XX/XX/XXXX. Now today they have caused my accounts with XXXX XXXX XXXX to have a negative balance because of them holding this transaction for 5 days. I am tired of Wells Fargo taking my money and doing what they want with it. In XXXX, Wells Fargo took XXXX XXXX dollars from my account and sent it to XXXX XXXX XXXX XXXX XXXX in XXXX XXXX Alabama without my authority when the money was clearly mine. I only called Wells Fargo to report what XXXX XXXX XXXX XXXX XXXX was trying to do to me and they took my money and sent it to them without my authority and came back and wrote something up as if I asked them to do so. It was founded by the Alabama XXXX XXXX that XXXX XXXX XXXX XXXX XXXX owes me {$10000.00} the same {$10000.00} that Wells Fargo took and sent to them. I am tired of being bound by Wells Fargo!! I feel obligated to them because they have my line of credit and mortgage and I don't know how to get out.
Frequently Asked Questions
What is Complaint #5706795 about?
Complaint #5706795 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.