Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5702838
Complaint Overview
Complaint ID: 5702838
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Utah
ZIP Code: 84403
Date Received: 2022-06-23T12:00:00-05:00
Date Sent to Company: 2022-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Spanning from XX/XX/2022 until XX/XX/2022 There was fraudulent activity and money stolen from our personal checking account. Money was transferred from our XXXX XXXX checking account to a online digital wallet entitled coinbase, money was then hacked or transferred to the fraudulent account. Despite our best efforts, Coinbase will not help us recover lost funds or reverse the fraudulent activity.
Frequently Asked Questions
What is Complaint #5702838 about?
Complaint #5702838 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-23T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.