Credit card or prepaid card -- Struggling to pay your bill -- Complaint #5701978
Complaint Overview
Complaint ID: 5701978
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Arizona
ZIP Code: 85268
Date Received: 2022-06-23T12:00:00-05:00
Date Sent to Company: 2022-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During the pandemic in XXXX, I was XX/XX/XXXX and working XXXX XXXX just to keep up with the necessities of living. I followed their policies to report a financial hardship and given one temporary concession for 2 months, after that, I could not afford the monthly minimum but attempted to pay something toward it. I let them know that I needed help and was told that I have exhausted my one time request. After my account was closed they sent me a letter saying that they would allow me to pay 1/3 of the balance. I did not have it, as I was still XX/XX/XXXX! I had a XXXX credit score before this card account was closed and now it is XXXX. I had no idea that I could complain about this back then so I am submitting a complaint.
Frequently Asked Questions
What is Complaint #5701978 about?
Complaint #5701978 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2022-06-23T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.