Checking or savings account -- Closing an account -- Complaint #5698861
Complaint Overview
Complaint ID: 5698861
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Georgia
ZIP Code: 30349
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account closed, with an amount of XXXX in It, and i went to the branch and they told me my account wasnt in the system any more and to contact XXXX the XXXX, Ive called them and they said they should not receive calls from the customers and i had my report mailed to me, .when It was mailed to me i took It back to branch and they told me the same thing as they said the first time then i contacted fraud department, enterprise frauds department, credit card department XXXX and they all kept referring me back and forwards, and i was in the line explain my problem over and over and all i was tryna do was withdraw my remaining balance of XXXX from a branch or get my remaining balance mailed to me in mail to my address .. nobody was able to Help and my remaining funds that i put in this account myself which is MY MONEY, is now in a closed /locked account and i cant acces my funds, ,and no one on the truist team can either and Im in need of my funds immediately, if you can help please,
Frequently Asked Questions
What is Complaint #5698861 about?
Complaint #5698861 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.