Debt collection -- Written notification about debt -- Complaint #5698697
Complaint Overview
Complaint ID: 5698697
Company: Rainier Collection Services, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Washington
ZIP Code: 98409
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had surgery requiring XXXX The surgery center sent XXXX XXXX XXXX an in correct address for me. On XX/XX/XXXX I received a call from XXXX XXXX stating that I had not paid my bill to XXXX XXXX and if I did not make a payment plan with them it will go on my credit report. I paid them {$480.00} on XX/XX/XXXX and on XX/XX/XXXX the same amt. I called XXXX XXXXXXXX and let them know I did not receive a bill and corrected my address and phone number for them. I was told by billing that it had been billed to my insurance and that there was nothing they could do since it was sent to collections already. I had not received anything from my insurance and when I called they stated it had not been billed. Insurance stated that it could still be billed to them for payment. I contacted XXXX XXXXXXXX and requested they do this. I refused to make a third payment to XXXXXXXX XXXX because of the bill being submitted to insurance. Rainier XXXX asked XXXXXXXX XXXX to hold doing anything further as they were waiting for payment from insurance. XXXXXXXX XXXX ended up placing it on my credit report anyway. I finally complained enough that XXXX XXXX removed it from my credit report. In XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX were paid the contracted amount owed them from the insurance of {$840.00} my patient responsibility ended up being {$93.00}. ( Which I have not seen a bill for still. ) I have been going back-and-forth between XXXX XXXXXXXX XXXX billing and XXXX XXXX to be refunded the {$960.00} that was paid to them with a little help. I have been told by XXXX XXXXXXXX that since I paid the money to XXXX XXXX I need to deal with them to get refunded my money back. I have heard nothing from XXXX collections. I would have paid my bill had I known about it. Even with not receiving a bill due to the wrong address if they would have billed my insurance I would have at least received an XXXX which would have shown me what I owed. I could have then called XXXX XXXXXXXX billing and paid them.
Frequently Asked Questions
What is Complaint #5698697 about?
Complaint #5698697 was filed against Rainier Collection Services, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Rainier Collection Services, INC. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rainier Collection Services, INC.?
Yes, visit the Rainier Collection Services, INC. company profile at readthecomplaint.com/company/rainier-collection-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.