Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5698626
Complaint Overview
Complaint ID: 5698626
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 10028
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022, Received an email from PayPal stating : You can't use PayPal anymore We noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal. You can still log in and see your account information but you can't send or receive money. Anymoney in your balance will be held for 180 days, after which we'll send you an email with instructions about transferring your money. I opened the personal account on XX/XX/2022. In order to receive money from my father while I was out of town. The account was set up and used for him to send emergency funds to me. Now they are holding my balance of {$240.00}. Which was money sent by my father to cover expenses during this situation. The account was only used so I could receive money from my father, who already had an account. All transactions were completely legal. I only received money from a relative. The only other use was to make a few necessary purchases hotel rooms and XXXX. There was no other activity. Completely legitimate transactions under the PayPal rules and policies. When trying to send funds to my bank/debit card, it wanted further verification. I sent my ID and immediately after I sent my newly opened account statement they sent the email mentioned above on XXXX, XXXX. They did not ask for any other information. The account and money in it are mine alone. I do not sell or do business or purchase prohibited products and have no idea why they wouldnt let me transfer or send my money out of the account before they decided to close the account. XX/XX/2022, they closed my account and refused access to my balance of {$240.00} for 180 days. The explanation for the delay does not apply to me. Because there are no outstanding issues. All purchases were completed and all money transfers were to only me and sent from my father for nothing in exchange. Just a gift. On XX/XX/2022, I called and complained and asked for a swifter resolution, in order to have access to my funds. They responded they will send an email in XXXX instructing how to receive that money. I was told they would submit my case for a secondary review. Which I will be notified in about 5 business days later. I have no reason to believe they will grant access to my funds sooner or actually communicate the concern, so I can resolve this issue. PayPal has been quite deceptive. Freely allowing money to be deposited into the account held by them, but making it difficult to use for purchases or to send and withdrawal. The account only open a month and not used much. PayPal must return my money to me as soon as possible. And contact me in order to insure they have the correct contact info needed to make sure the funds are sent to my address or other account. I never experienced money being withheld where none is owed. I appreciate the agency helping to correct these improper holding of my personal money and to resolve any misunderstandings.
Frequently Asked Questions
What is Complaint #5698626 about?
Complaint #5698626 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.