Checking or savings account -- Managing an account -- Complaint #5698572
Complaint Overview
Complaint ID: 5698572
Company: Santander Bank, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Pennsylvania
ZIP Code: 19140
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In using my personal Santander online banking system, I attempted to transfer funds from Santander account to an outside account at another banking institution, in the early XXXX hours ( XXXX ) Santander online system states if there is verification a passcode will be texted to authorize transaction. There was no text or passcode recieved. There was no email communication either. Later in the day, there was a missed call from Santander. In my attempt to call Santander back and find out why they called, I went into the online system and there was no record or review of the transfer I entered into the system in the morning. After multiple transfers with Santander bank, I was finally transferred to fraud. Rep stated I did transfer incorrectly. Then I verified with rep that the transfer was done correctly etc. No one within Santander could state why my funds were not transferred to my other institition!!! Rep acknowledged seeing transfers in the system ( they magically appeared after XXXX XXXX XXXX. which defeats purpose online banking and quick and ease! ) And rep intentionally did not assist with transfer!!! Intentionally blocked transfers after verifying it was not fraud and that I completed the steps correctly. Santander Bank has no right to hold, block me from my money!!! Transfer amount {$2500.00} on XX/XX/22.
Frequently Asked Questions
What is Complaint #5698572 about?
Complaint #5698572 was filed against Santander Bank, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Santander Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Bank, National Association?
Yes, visit the Santander Bank, National Association company profile at readthecomplaint.com/company/santander-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.