Credit card or prepaid card -- Getting a credit card -- Complaint #5698469
Complaint Overview
Complaint ID: 5698469
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Arizona
ZIP Code: 86442
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX Applied for a credit card XX/XX/XXXX- Called as card was not able to be activated online, after 45 minutes of back and forth on hold customer service rep told me it was activated and there should be no issues XX/XX/XXXX, called again - was transferred to fraud, then back to customer service, then to fraud, back to customer service. XXXX and customer service rep told me no issues are on the card and do not know why its blocked, however was finally transferred to " account Verfications '' who asked me to fax ID and SS proof to Barclays. XXXX XXXX Faxed requested documents XXXX XXXX Called Barclays and after one hour with a customer service rep, she said they would send me a new card but she doesn't see what the issue is or why I can not use the cards. Account is still blocked online! Spoke to XXXX. I already paid the annual fee of {$95.00}.
Frequently Asked Questions
What is Complaint #5698469 about?
Complaint #5698469 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.