Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5698021
Complaint Overview
Complaint ID: 5698021
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Florida
ZIP Code: 34668
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 I called PayPal because my statement showed two transactions that I have no knowledge of. He/She stated to me that they did not see the company nor did they see any transactions on their end. And told me I had nothing to worry about just ignore it.. I told the representative if I receive money your going to confiscate it.. The representative told me no. Im like oh wow! A little over a month later.. I see both unauthorized charges.. When I click on them.. Nothing is found. I want the removed & my account closed.
Frequently Asked Questions
What is Complaint #5698021 about?
Complaint #5698021 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.