Mortgage -- Trouble during payment process -- Complaint #5694190
Complaint Overview
Complaint ID: 5694190
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Indiana
ZIP Code: 465XX
Date Received: 2022-06-21T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage was acquired by flagstar in XXXX of 2018! My CDC disclosure states that my payment was for taxes, principal, mortgage insurance because of the fha loan, and my home owners insurance. My payment when purchasing the house was XXXX. I had a tree limb hit my roof causing a leak, so I called my insurance company and they told me I no longer had insurance with them due to non payment. So later on I gave them another insurance policy where they defaulted due to non payment from my escrow! They charged me the money that I was paying for, but when I got my next statement it put my payment to XXXX. So I paid that for 6 months after they told me it was fixed! And it wasnt they defaulted on my payments again. So I called and got another insurance company which was all state, and gave them the policy number. 6 months later they call me and say I defaulted again. Thats 3 companys in a year and a half. My mortgage then went to XXXX! They still have not fixed it and Im going into foreclosure process!
Frequently Asked Questions
What is Complaint #5694190 about?
Complaint #5694190 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-21T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.