Checking or savings account -- Managing an account -- Complaint #5694107
Complaint Overview
Complaint ID: 5694107
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Illinois
ZIP Code: 60610
Date Received: 2022-06-21T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On Wednesday, XX/XX/2022, I discovered that my Bank ( BMO Harris ) had cashed a check against my account in the amount of {$5100.00} on XX/XX/2022 which was payable to XXXX XXXX. I had written the said check ( # XXXX ) on XX/XX/2022 for the amount of {$20.00} payable to XXXX XXXX XXXX XXXX XXXX XXXX. In looking at the copy of the cancelled check it was obvious to see that all the details had been altered, date, payee, amount, and my signature. I was told that I needed to file a police report ( because of the amount of the fraud ) and that the bank could not begin an investigation until they had the report. I filed the report and the bank received a copy of that report on Friday, XX/XX/XXXX. I was told that an investigation would take between 30-45 working days and that " day one '' began when I reported the fraud which was XX/XX/XXXX ) Further communication with the bank manager has been poor. I feel there has been limited communication and I only learn things when I call them. When I talked to the branch manager on XX/XX/XXXX, that I anticipated my money being returned on XX/XX/XXXX ( 45 working days from initial complaint ) ; I was told the following, " she misspoke about the 45 days and that the fraud department would now need 60 to 180 days to determine the outcome of my fraud investigation. '' I expressed my displeasure at hearing this news and asked why the bank continued to move the goalpost on returning my money. I was told that it had to do with the amount of the fraud. I called the main BMO bank in XXXX and repeated the details of my story to their customer service department. I was told that my conversation would be shared and listened to and that my situation would be rectified. Needless to say nothing has been done. I am still waiting for the money ( {$5100.00} ) to be returned to my account. I am tired of waiting and I hope by filing this report that something can be done to return my funds to my account immediately.
Frequently Asked Questions
What is Complaint #5694107 about?
Complaint #5694107 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-21T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.