Checking or savings account -- Managing an account -- Complaint #5694075
Complaint Overview
Complaint ID: 5694075
Company: HSBC North America Holdings INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Illinois
ZIP Code: 60139
Date Received: 2022-06-21T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account on XX/XX/21 with a welcome promotion of needing " make recurring qualifying direct deposits totaling at least {$5000.00} per month for 3 consecutive calender months from the second full calender month after account opening '' i completed amount {$5000.00} on XX/XX/21, {$5000.00} on XX/XX/21, and {$5000.00} on XX/XX/21. the requirements were met. i have called and spoke to their customer reps twice. the time to review has passed and have not been credited the {$450.00} welcome offer. i was given a case # XXXX from XXXX reps.
Frequently Asked Questions
What is Complaint #5694075 about?
Complaint #5694075 was filed against HSBC North America Holdings INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-21T12:00:00-05:00.
How did HSBC North America Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against HSBC North America Holdings INC.?
Yes, visit the HSBC North America Holdings INC. company profile at readthecomplaint.com/company/hsbc-north-america-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.