Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5689118
Complaint Overview
Complaint ID: 5689118
Company: Avant Holding Company, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Georgia
ZIP Code: 30132
Date Received: 2022-06-20T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I fell behind on my payments with Avant credit card and contacted them to see if they had any available programs to get caught back up. I was advised of this re-aged program and was told that I would have setup a payment arrangement in order to get back on track. I had concerns regarding the late fees assessed and was led to believe that I wouldnt incur late fees as long as payment is made. I received my bill and noticed that I received a late fee. I called to speak with a supervisor and was told that one would call me back, however, one never did. I called again and was told that I would be subject to fees because I am not making the minimum payment due. How can that be if myself and the company agreed upon a payment arrangement. I feel like I was misled by the company and they are not honoring the agreement. What sense does it makes to be in a program for which the goal is to bring the account current and get caught up on payments. It seems like the goal is to keep someone owing because the account will never get current because the payments I will be making is essentially isnt going to make a dent in the balance because of late fees they are going to charge me.
Frequently Asked Questions
What is Complaint #5689118 about?
Complaint #5689118 was filed against Avant Holding Company, INC. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-06-20T12:00:00-05:00.
How did Avant Holding Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Avant Holding Company, INC.?
Yes, visit the Avant Holding Company, INC. company profile at readthecomplaint.com/company/avant-holding-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.