Debt collection -- False statements or representation -- Complaint #5688732
Complaint Overview
Complaint ID: 5688732
Company: United Collection Bureau, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Arizona
ZIP Code: 85210
Date Received: 2022-06-20T12:00:00-05:00
Date Sent to Company: 2022-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had my phone number for 15 years and only my wife and I pay for this. Neither my wife nor I have anything to do with the debt. I have an adult family member with the same last name who is XXXX and XXXX kept dinging them {$40.00} per month even though full bill and interest was all paid. This complaint is not about that as that is the family member 's issue. The account was sent to collections at United Collection Bureau. The total amount of ~ {$400.00} for this family member was sent to them on the XX/XX/XXXX of the month saying it was the XXXX or XXXX. Then they offered pay terms if delivered back and received by the XXXX of the month. It's a bit hard to do that when they get it then. Again, that is not the issue. The next month, in XXXX, the family member ( not my wife or I ) got it on the XXXX or XXXX for payment on the XXXX. They said you could go online to pay. This family member does not have the money so I went online to pay for it. Options were put in a bank account number ( not likely given XXXX XXXX reputation ) or pay with a credit card. I entered in my credit card information ( and again, am not associated or a cosigner for the original debt ). It wanted my phone number so I refused. It would not go through. So, I begrudgingly put in my phone number, but it was my XXXX number which very few people have. I pressed pay again and it refused. The Collection agency called within a week on that number but wouldn't talk to me but the family member. The family member called back and they said they don't take credit card payments ( then why do they offer it ). The complaint I have is that they took my phone number and put it in their system when the phone number said it was only needed for processing a payment. This is false representation. I then received at least 3 phone calls ( XXXX, XXXX, XX/XX/20 ) from XXXX even though they knew after the first one I was not the party whom collection happened. My phone number in question has been registered on the do not call registry. Thus, this is a violation as I have no business with them ( since they refused payment ) and the number is on that list. I would like full penalty payments to apply. Misrepresentation of collection of data and violation by calling a number on the XXXX list when there is no debt by me or my wife ( the owner 's of the phone number ).
Frequently Asked Questions
What is Complaint #5688732 about?
Complaint #5688732 was filed against United Collection Bureau, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-06-20T12:00:00-05:00.
How did United Collection Bureau, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against United Collection Bureau, INC.?
Yes, visit the United Collection Bureau, INC. company profile at readthecomplaint.com/company/united-collection-bureau-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.