Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5688457
Complaint Overview
Complaint ID: 5688457
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 78660
Date Received: 2022-06-20T12:00:00-05:00
Date Sent to Company: 2022-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered a software called XXXX that supposedly would increase my chances of getting sneakers. The ordered was placed through PayPal on XX/XX/XXXX. The transaction was posted on my XXXX XXXX account on XX/XX/XXXX. The company that sells the software/app called XXXX advertises the app in a very deceptive way. I called XXXX XXXX to dispute the charge as the company claims they don't issue refunds. XXXX XXXX said they could do nothing about it because the transaction was made through PayPal. I contacted PayPal on XX/XX/XXXX, they in turn contacted XXXX XXXX XXXX XXXX XXXX XXXX stated that I wold not get a refund and they shared their terms and conditions. XXXXXXXX XXXX XXXXXXXX made it seem to PayPal like they sold me a product that I just do not know how to use. When in reality, they sold me a software that just works as an autofill option and only works on items that do not need any software to be purchased. This makes the purchase and software pointless. Paypal ruled in the merchants favor because they stated I did not receive a damaged item, I have worked for a company that does bait and switch, XXXX XXXX XXXXXXXX is definitely one of these. XXXX XXXX XXXX advertises something, sells you another thing and then makes you seem like the bad/incompetent one to the financial institutions. I took this long to make a complaint because I just now realized that I could do this. https : XXXX I attached images of the conversations, they make the bot seem like something that is very desirable. Only people who would pay more than what I paid are people who are even less informed than I was.
Frequently Asked Questions
What is Complaint #5688457 about?
Complaint #5688457 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-20T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.