Student loan -- Dealing with your lender or servicer -- Complaint #5688184
Complaint Overview
Complaint ID: 5688184
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Ohio
ZIP Code: 44134
Date Received: 2022-06-20T12:00:00-05:00
Date Sent to Company: 2022-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter from Navient dated XX/XX/2022. Navient is telling me to avoid FEDERAL loan default, although, I made numerous attempts to clear miscommunications. They continue to make untruthful statements about my character and following the XXXX process. The emails keep stating I am being unresponsive. Please Reference Consumer Financial Protection Bureau ID XXXX with Navient Receipt of Concern Case XXXX. My Navient Logged Web Account System Receipt for the uploaded complimentary copy of the complaint and already approved studentaid.gov XXXX, not due to be recertified for income until XX/XX/2022, with my web account logged into, dates XX/XX/2022 at XXXX. It provided confirmation on my image snapshot Upload Successful. I am writing this complaint to avoid FEDERAL LOAN DEFAULT, and gain support to have Navient honor the studentaid.gov XXXX, already filled out and approved, due to be recertified XX/XX/2022. Attempted to speak to Navient XXXX on XX/XX/2022, XXXX Navient XXXX XXXX XX/XX/2022, XXXX
Frequently Asked Questions
What is Complaint #5688184 about?
Complaint #5688184 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-06-20T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.