Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5686793
Complaint Overview
Complaint ID: 5686793
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Georgia
ZIP Code: 30189
Date Received: 2022-06-19T12:00:00-05:00
Date Sent to Company: 2022-06-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
About three weeks ago, I couldn't log in into my truist online banking app. Said I needed it to call so I did .. the answers was .. your acc has been blocked but I cant see why... so she told me to go to a physical branch. Which I did and their answer was... it looks like your account has been blocked due to fraud, but the system won't show me exactly why..the banker told me to wait until the following week to call and ask. .. so I did and they still didn't have an answer for me... two weeks with a blocked account and {$2.00} dollars in it. I received a letter from truist saying that I was negative {$12000.00} due to some fraudulent checks.. .. and says please pay the balance in order not to send you to collection ... .. but I never did any transactions ... my account was never with more than 1,500 in it.. Please help.
Frequently Asked Questions
What is Complaint #5686793 about?
Complaint #5686793 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-19T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.