Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5685886
Complaint Overview
Complaint ID: 5685886
Company: Bmw Financial Services NA, LLC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Massachusetts
ZIP Code: 019XX
Date Received: 2022-06-19T12:00:00-05:00
Date Sent to Company: 2022-06-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 - XXXX contacted BMW Financial Services to initiate a Dispute of a negative report of a 30-59 day late on my credit. ( see letter from BMW dated XXXX attached ) XX/XX/2022 - XXXX wrote BMW Financial Services to advise them of an error in credit reporting of the one and only ( ever ) late payment on my BMW lease account in connection with my XXXX XXXX XXXX XXXXXXXX ( Lease Account ending in XXXX ). XX/XX/2022 - I initiated a BMW Financial Services Credit Dispute, related to a late payment on the above-referenced lease account in XX/XX/2022, which was caused by a Bank error on the part of my linked XXXXXXXX checking account with XXXX XXXXXXXX XX/XX/XXXX, XXXX I received a response letter from BMW Financial Services dated XX/XX/2022 ( see attached ) wherein BMW confirmed that they reported my account as 30-59 days late ( under the FCRA ). XX/XX/2022 - BMW verified that a payment submitted on XX/XX/2022 was returned unpaid by my bank as a result of the documented BANK ERROR ( see attached Letter from XXXX XXXX ). XX/XX/2022 - BMW Financial Services further advised that the payment due on XX/XX/2022 was SATISFIED on XX/XX/2022 ( which was 30 days after the payment due date and resulted in a a 30-59 day delinquency reporting for XX/XX/2022. ** NOTE : BMW stated that my payment was ONE DAY too late as had it been received on the XXXX day, then BMW would NOT have been able to report this 30-59 day delinquency as they had done. BMW Financial Services failed to complete their investigation within 30 days, as is required. Indeed, to apply the very same " zero-tolerance '' rigor applied to me in being ONE DAY too late in my XXXX payment satisfaction ( caused by documented bank error ), then so too should BMW Financial Services be held to the same strict time standard in their investigation- which they applied to my curative payment. ** CONCLUSION ** BMW Financial Services ' response letter was dated 32 days following my Request for Investigation ( AND 36 DAYS FOLLING THE DATE I ACTUALLY RECIEVED THEIR RESPONSE on XX/XX/2022 ).
Frequently Asked Questions
What is Complaint #5685886 about?
Complaint #5685886 was filed against Bmw Financial Services NA, LLC regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-06-19T12:00:00-05:00.
How did Bmw Financial Services NA, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bmw Financial Services NA, LLC?
Yes, visit the Bmw Financial Services NA, LLC company profile at readthecomplaint.com/company/bmw-financial-services-na-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.