Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5685398
Complaint Overview
Complaint ID: 5685398
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Florida
ZIP Code: 32901
Date Received: 2022-06-18T12:00:00-05:00
Date Sent to Company: 2022-06-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I currently have a Coinbase account in which an unauthorized transaction was made on XX/XX/2022 at XXXX. {$540.00} was taken out of my stored USD Coin which is attached to my Coinbase Visa card. It says it was spent by my Coinbase card but there is no history or merchant that processed this transaction. I submitted a ticket with Coinbase and still have no resolution. Ticket # XXXX. Spent XXXX minutes on the phone with Coinbase support on XX/XX/XXXX where they placed this ticket. They had no explanation or resolution.
Frequently Asked Questions
What is Complaint #5685398 about?
Complaint #5685398 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.