Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5684797
Complaint Overview
Complaint ID: 5684797
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 90606
Date Received: 2022-06-19T12:00:00-05:00
Date Sent to Company: 2022-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
About 1 month ago I was contacted by a XXXX female on social media ( XXXX ) who pretended to be interested in me. she sent me photos on XXXX, and I sent her some of me. then she wanted to do video chat she was talking about love within a week of chat. I was like wow slowdown that's when I suspected that this may be part of a scam. But I played along then she wanted to help me make a good investment. she said she was a crypto assets manager in XXXX, and she would be flying into XXXX Fl. next month and I should meet her there if I want to. But I'm in XXXX. Now she wants me to open an account with XXXX and I should put {$520.00} In a certain crypto that is in the primary market like XXXX she said. stating it was digital love day in her country on XX/XX/XXXX which was the next day so that's why I should put {$520.00} on an investment so it can be the first thing we do together. So, the next day she walked me through the application process, and I was careful not to share any sensitive info with her but when I had trouble with the opening of my account, she started getting pushy and that's when I told her that I think she was trying to scam me somehow, she lost interest in me really quick and told me off XXXX XXXX XXXX XXXX. I said OKAY bye. and I thought that was it. then I made the mistake of going through with the opening of my account with Gemini except I only deposited {$100.00} not {$520.00} well as soon as I made the deposit may account was frozen when I noticed it was frozen the next day, I contacted support and we went through a lengthy process of revalidating my identity and documents and authenticator, but we finally got the account unfrozen only to find it frozen again the next day. and it has remained frozen since. about a month of emails ( over 60 emails ) more validating and authenticating but they don't unfreeze my account I provide everything they ask for and they still don't unfreeze my account. all the while my balance is shrinking. they use the term frozen when in fact it is not frozen if I am accruing losses to my balance its more like a lock out of my own account.
Frequently Asked Questions
What is Complaint #5684797 about?
Complaint #5684797 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-19T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.