Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5684325
Complaint Overview
Complaint ID: 5684325
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Missouri
ZIP Code: 65802
Date Received: 2022-06-18T12:00:00-05:00
Date Sent to Company: 2022-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Signed up with Venmo and used their services a few times. Someone sent me money and all of a sudden venmo froze my account asking for my ID even though my account was already ID verified. I sent that in and also sent in my bank statement just to show them I'm me. They closed my account with MY {$160.00} IN IT!! Now they say I have to wait 180 days and then I MIGHT GET MY MONEY
Frequently Asked Questions
What is Complaint #5684325 about?
Complaint #5684325 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-06-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.