Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5682762
Complaint Overview
Complaint ID: 5682762
Company: Payfare International INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: North Carolina
ZIP Code: 28081
Date Received: 2022-06-17T12:00:00-05:00
Date Sent to Company: 2022-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a consumer holder of a Payfare prepaid card. This card is used by gig workers who work for XXXX, XXXX or XXXX to receive their pay. On XX/XX/2022 at XXXX I received a text notification that my account had been breached and I called to report the fraud immediately and freeze the account. While on the phone with Payfare I watched in horror as my account was drained by unauthorized activity. Payfare will not help and said there is no way to file a dispute or a claim for these unauthorized charges. They said it's in their terms of service they are not liable for any fraudulent activity but that is not what my terms of service says. They just read from a script and hang up. The next day, on XX/XX/XXXX at XXXX they allowed MORE fraudulent activity to happen on this account after they assured me the account was closed. They allowed it to go into the negative and continue to be scammed of {$1300.00} even after I had reported the fraud the day before. I have done a lot of research the past few days and have discovered there are hundreds, if not thousands of consumer holders of the same Payfare card who have suffered the same fate with zero liability or recourse. Payfare is in violation of the Electronic Fund Transfer Act and several other consumer protections in place to protect consumers from this type of fraud. In almost all cases, like mine, the card is secure in my wallet and I have never used the card online this is a breach with Payfare and they will not take responsibility or abide by the law in allowing consumers to dispute fraudulent charges in any way. The calls are forwarded overseas where representatives just read from a script that we have no rights or recourse for this fraud and then they hang up. I have recorded phone calls and all documentation. There are so many victims this really needs to be investigated by someone or an agency who can advocate for our rights. Please help? Thank you
Frequently Asked Questions
What is Complaint #5682762 about?
Complaint #5682762 was filed against Payfare International INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-06-17T12:00:00-05:00.
How did Payfare International INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Payfare International INC.?
Yes, visit the Payfare International INC. company profile at readthecomplaint.com/company/payfare-international-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.