Vehicle loan or lease -- Managing the loan or lease -- Complaint #5678538
Complaint Overview
Complaint ID: 5678538
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: New York
ZIP Code: 11003
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I purchased a XXXX XXXX XXXX in XXXX of XXXX at the major world dealership. I recently have come to find out upon trying to do a trade in that my vehicle has structural damage. The real value of the vehicle is no way near the price that I'm paying for it! Wells Fargo Bank wants to hold me responsible for paying my loan payments and deductable of the auction purchase still when I'm volunteering to give them reposition of it. I don't feel safe n responsible for a vehicle that was sold without any knowledge of what 2 people at XXXX told me.
Frequently Asked Questions
What is Complaint #5678538 about?
Complaint #5678538 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.