Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #5678502
Complaint Overview
Complaint ID: 5678502
Company: Advance America, Cash Advance Centers, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Problem with the payoff process at the end of the loan
State: Colorado
ZIP Code: XXXXX
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company took an ACH payment and applied it to my balance on XX/XX/XXXX. I paid the loan off in full on XX/XX/XXXX. The loan is at a {$0.00} balance but the company refuses to close is out. They have told me several reason why : Needed to show the ACH payment cleared my bank, I did and the person in the store put it on file. Needed to give it to XX/XX/XXXX, I did and this was received in email that is attached, did not close on the XXXX. Needed to submit bank statement showing ACH cleared my bank online, not true, a manager later told me that was not an option for me. And lastly told me is would be 3, 5, 7, and finally 10 business days before the ACH payment " cleared '' on their side. The in-store person told me that there is an internal issue that they are having, at no point is there any noticing on the website or in-store referencing that they are having payment issues. This is damaging to customers and is very dishonest. If they are having issues they need to say so, not give 10 different excuses why they can not close the loan.
Frequently Asked Questions
What is Complaint #5678502 about?
Complaint #5678502 was filed against Advance America, Cash Advance Centers, INC. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Advance America, Cash Advance Centers, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Advance America, Cash Advance Centers, INC.?
Yes, visit the Advance America, Cash Advance Centers, INC. company profile at readthecomplaint.com/company/advance-america-cash-advance-centers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.