Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5677620
Complaint Overview
Complaint ID: 5677620
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75088
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB : I am an XXXX however I need your kind attention and help in this matter : The airline company cancelled my flight and the travel agency and the BarclaysXXXX XXXX is refusing to refund charges and fees for those cancelled flights. ( 1 ) On XX/XX/XXXX, I purchased an airline ticket through the website XXXX, owned by XXXX ( See : XXXX ) ; ( 2 ) On XX/XX/XXXX, I made a change to my flight and the travel agent XXXX aka XXXX charges me an additional fee of USD {$1300.00} and USD {$130.00} ( See : Screenshot XXXX XXXX, and XXXX ) ; ( 3 ) On XX/XX/XXXX, I was suddenly informed by XXXX aka XXXX that the airline has cancelled my flight and they can either find a new flight or give me a full refund. The travel agency only gave 12 days deadline to respond ( See : XXXX ) ( 4 ) From XX/XX/XXXX onwards, I disparately called the travel agent everyday more than once to get a new flight by calling their number ( XXXX ) XXXX ; ( 5 ) My last call was made on XX/XX/XXXX and lasted about 23 minutes ( see : XXXX ) ; ( 5 ) On XX/XX/XXXX, I informed them over the phone and via email that because they can not provide an alternative flight, I want a full refund under the terms of the airline which was stated in their email. They cancelled the whole reservation immediately the same day ( see : XXXX, XXXX, XXXX, and XXXX ) ; ( 6 ) I received the only response on XX/XX/XXXX for the first time stating that they will issue a full refund ( see : XXXX ) ; ( 7 ) On XX/XX/XXXX because I had received no response or refund from XXXX aka XXXX, I filed credit card dispute for the amounts of USD {$1300.00} and USD {$130.00} with the issuing bank at BarclaysUS.com ; ( 8 ) BarclayUS.com issued a temporary refund and informed me via a letter that they will investigate the dispute and let me know if they need anymore information. I stated : " I made a reservation and travel changes with the XXXX. The flight was later cancelled by the airline and the travel agency has failed to re-issue the tickets after waiting 7+ days. Please, note I have contacted the travel agent at least 6 times without any resolution. " ; ( 9 ) However, today I noticed my XX/XX/XXXX statement and found out that the disputed transactions have been added back into my bill ( see : CreditCardStatement ) ; ( 10 ) I immediately called their number at ( XXXX ) XXXX and spoke with the bank for about 37 minutes ( see : Screenshot XXXX XXXX- please note that the timestamp is XXXX because I am currently in XXXX which is 12 hours ahead of the USA for business and family trip ) ; ( 11 ) The agent of the bank, XXXX XXXX, from the dispute department stated that the case has been closed and the amount has been re-charged without notifying me or giving a chance to respond. ( 12 ) The bank told me that I can not reopen the case unless I write to them or fax them. When I asked for a manager, she was unable to find anyone. Then when I mentioned that I am out of the country, she gave me an incorrect fax number to send my request to reopen the case. The false fax number was ( XXXX ) XXXX. I asked XXXX XXXX multiple times and verified the number because it was a odd combination of numbers. Therefore, it is clear from the bank 's actions that they are unwilling to provide any assistance whatsoever even when I asked them that if I should file a complaint with the Consumer Bureau or not. The bank refused to help. ( 13 ) I need your immediate help to resolve this issue.
Frequently Asked Questions
What is Complaint #5677620 about?
Complaint #5677620 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.