Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5676228
Complaint Overview
Complaint ID: 5676228
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 100XX
Date Received: 2022-06-15T12:00:00-05:00
Date Sent to Company: 2022-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XX/XX/XXXX, there were unauthorized XXXX transactions and a {$10000.00} wire transfer of money out of my wife and my Capital One accounts as well as internal transfers of money between our XXXX ( XXXX ) accounts. I called Captial One to report the fraud/unauthorized XXXX transactions and wire transfer. Captial One Bank provided me with a claim # XXXX for unauthorized wire transfer, and claim # XXXX & # XXXX for the XXXX ( XXXX ) unauthorized XXXX transactions taken from our account endingXXXX. Capital One Bank locked our accounts. Capital One assured me that they would do an investigation. The XXXX ( XXXX ) unauthorized XXXX transactions were unusual since I did not use Captial One Bank to transfer monies out of my account using XXXX. My wife and I did not add this criminal or his/her cell number or email address to our list of XXXX Recipients XXXX In the years that we have had these XXXX Capital One accounts, we have never wired money to anyone. There is no history of wire transfers out of our Capital One Bank accounts. It would be easy for Capital One Bank to flag such unusual activity on our accounts. Yet, Capital One Bank instead of safe guarding our money, permitted this fraudulent activity to take place. Even when provided with an XXXX Police report, Capital One has chosen to protect themselves rather than protect my wife and I. This was a crime and Captial One Bank has refused to restore the money that was stolen. I filed an police report with XXXX and a Identity Theft Report with the Federal Trade Commission. The following unusual activity and fraudulent transactions were never authorized : XXXX XXXX XXXX XXXX XXXX {$200.00} XXXXWithdrawal to Savings Now {$1000.00} XXXX to XXXX XXXX {$400.00} XXXXWire Convenience Charge {$30.00} XX/XX/XXXX - Wire {$10000.00} XXXX Deposit from Savings Now {$1000.00}
Frequently Asked Questions
What is Complaint #5676228 about?
Complaint #5676228 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-15T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.