Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5670575
Complaint Overview
Complaint ID: 5670575
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 75228
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 at XXXX pm, someone made a fraudulent charge on my credit card and charged {$110.00} worth of gas ( XXXX XXXX ) then tried to charge {$170.00} ( XXXX pm ) worth of stuff at XXXX but I had the card shut off. I filed a police report online the next day. Then two weeks later, the detective contacted me for the first time and asked if I got my $ back and I told her no. She said there was nothing she can do. I asked if she was going to " pull the tapes '' ( surveillance videos ) and go after the thief. That was a week ago and no response. I understand this financial crime is probably a low-tier infraction but still. No attempt to further follow-through thus far. I am including screenshots of the fraudulent charges, a police report, and the correspondence with Chime and with the detective. The following is my detective 's name : XXXX XXXX XXXX # XXXX Police Officer XXXX XXXX XXXX XXXX XXXX XXXX Police Department Financial Crimes XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX : XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5670575 about?
Complaint #5670575 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.