Credit reporting, credit repair services, or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #5668589
Complaint Overview
Complaint ID: 5668589
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: Montana
ZIP Code: 597XX
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This complaint is with regard to TransUnion LLC. I tried to get my free credit report online on XX/XX/XXXX. I was denied and was informed that I would have to submit written proof and photocopied documents to the company in order to get my report. The time involved, the materials that I would have to gather and copy, and the postage cost does not make this annual report free. It has become instead a great inconvenience. Needless to say, I won't be sending these materials in the U.S. Mail, where they could be intercepted, stolen, or lost. My complaint is that my husband was able to get his free report online from TransUnion a couple of days earlier. We have lived in our current home for the past twelve years. Our shared financial accounts date back to XXXX. In past years, I have had no problem with TransUnion and receiving a free report online. Why now does it no longer work with TransUnion?
Frequently Asked Questions
What is Complaint #5668589 about?
Complaint #5668589 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.