Checking or savings account -- Managing an account -- Complaint #5668244
Complaint Overview
Complaint ID: 5668244
Company: Upgrade, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Indiana
ZIP Code: XXXXX
Date Received: 2022-06-14T12:00:00-05:00
Date Sent to Company: 2022-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have contacted upgrade customer service numerous times now regarding not being able to add my debit card to XXXX pay. They have already replaced the debit card and issued it a new number after that didn't work I was also told incorrect information including XXXX pay is not available which is incorrect after escalating to a supervisor I was supposed to receive a call back and the problem was supposed to be corrected and it never was. I need to be able to use XXXX pay with my account and have been blown off now several times because I am unable to add it to XXXX pay I am getting an error saying it's an invalid card when it is not.
Frequently Asked Questions
What is Complaint #5668244 about?
Complaint #5668244 was filed against Upgrade, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-14T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.