Checking or savings account -- Managing an account -- Complaint #5665278
Complaint Overview
Complaint ID: 5665278
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11213
Date Received: 2022-06-13T12:00:00-05:00
Date Sent to Company: 2022-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 a deposit was made into my account in the amount of " {$3800.00} ''. The amount was held and processed for XXXX days, im assuming for verification and then released partially on XX/XX/2022 in the amount of " {$220.00} '' then on XX/XX/2022 for the remaining amount of " {$3600.00} '' totalling to the full check amount. After the full check was released and credited to my checking account on XX/XX/2022, I made payments towards any bills I owed. " In good faith '' I might add. The following day, XX/XX/2022 ; without any notification from my bank, my check was reversed leaving my account overdrawn " - {$1900.00} ''. At this point I attempted to contact my bank on XX/XX/2022 to figure out what is happening and it was stated by the representative that I spoke to that the funds are not properly payable due to duplicate presentment of the check and the representative went on to apologize that it was the banks mistake for releasing the funds prior to verifying of the check was payable. He then went on to instruct me to call the bank who issued the check to me. On XX/XX/2022 After contacting the bank who issued the check to me, they explained that it was also a mistake on their part for releasing this physical check to me. Both banks said I am liable for their mistakes.
Frequently Asked Questions
What is Complaint #5665278 about?
Complaint #5665278 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.