Checking or savings account -- Managing an account -- Complaint #5661969
Complaint Overview
Complaint ID: 5661969
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 33073
Date Received: 2022-06-12T12:00:00-05:00
Date Sent to Company: 2022-06-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 I received a call from my bank 's local branch BB & T stating they had been notified by the fraud department that there had been fraudulent activity in my personal account where a check was cashed by an individual in Texas. I immediately went to the branch and filled out an " Affidavit of Fraudulent Activity '' which was sent by the bank representative to their Fraud Department which later they stated they never got is so I went to a different branch and the Vice President emailed it again. I later confirmed with the Fraud Dept they had received the affidavit and an investigation was going to be conducted but due to the type of transaction it may take a while. I followed up for month until I was told that the case was closed and they had not found any fraud and no reimbursement was due back to me and never received any correspondence from them stating so. Numerous people had the same issue and they were blaming it to technical issues during the merger ob BB & T & SunTrust.
Frequently Asked Questions
What is Complaint #5661969 about?
Complaint #5661969 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-12T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.