Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5660616
Complaint Overview
Complaint ID: 5660616
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Virginia
ZIP Code: 20165
Date Received: 2022-06-12T12:00:00-05:00
Date Sent to Company: 2022-06-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I filed a CFPB complaint. YOU closed it when PayPal lied by omission. PayPal continues to harass me. PayPal has blocked my online access and I can not pay my PayPal branded XXXX Bank credit card. Nothing in my profile has changed. My phone numbers have not changed. To access my account, PayPal is forcing me to enter a new phone number and PayPal will not accept my working landline number. I have XXXX phone. I do not use cell phones. I can not login to PayPal to access a hyperlink to XXXX XXXX PayPal is actively interfering with my ability to conduct business with a third party. PayPal continues to refuse to answer the original question. Through a process that PayPal designed and controls, PayPal gave me {$1500.00} without any terms, the only requirement being repayment. I continue to demand to know the payment terms. I will accept published tariffs only. There is a giant hole in the internet and you can pull thousands of dollars out of it and it does not seem to be a crime. PayPal made it. I demand immediate access to my PayPal branded XXXX XXXX credit account.
Frequently Asked Questions
What is Complaint #5660616 about?
Complaint #5660616 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-06-12T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.