Credit card or prepaid card -- Problem when making payments -- Complaint #5660539
Complaint Overview
Complaint ID: 5660539
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Kentucky
ZIP Code: 40517
Date Received: 2022-06-12T12:00:00-05:00
Date Sent to Company: 2022-06-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid {$1000.00} on my credit card ; and they have held the payment although it was taken from my non Wells Fargo bank account the same night that payment was made. I called to find out what was going on and they said the payment had to be held for 4 days and would be added to the card on Sunday XX/XX/XXXX. Looked at the card and it was still not added. I then called again and was given the run around again. Wells Fargo is scamming customers not letting them use their cards and holding the payments made because we refuse to bank with Wells Fargo. Why would a bank with such a dysfunctional bank?
Frequently Asked Questions
What is Complaint #5660539 about?
Complaint #5660539 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.