Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5644990
Complaint Overview
Complaint ID: 5644990
Company: Bread Financial Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: North Carolina
ZIP Code: 27616
Date Received: 2022-06-07T12:00:00-05:00
Date Sent to Company: 2022-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a pre-approved offer from XXXX XXXX visa on XX/XX/22. I applied for this and was approved on XX/XX/22 ( or so I thought ). I received my card on XX/XX/22 and activated it that same day. I set up my account on the website and attempting to set up my PIN # I was informed through the website that the account was closed and would/ could not be reopened. I was a little shocked at this. I contacted the bank who informed me ( rudely I might add ) that after reviewing my credit report the account was permanently closed. Thank goodness I didnt try to use it since that would have been very embarrassing. After conversations with a representative and a supervisor I was told that the account would not be placed on my report as that was my main concern. On XX/XX/22 I have once again received a PRE APPROVAL letter from Comenity Bank on behalf of XXXX XXXX for a Visa card. Once again I contacted the bank with no success. Today, XX/XX/22, I was notified that there was a new account on my report from XXXX XXXX XXXX. So again I contacted the bank who is refusing to remove this from my credit report. They did say they would be reporting the account as closed by lender which as you well know will be a derogatory blemish on my report. I do not think it is fair that my credit be dinged for an account that I never had access to. I am requesting that this account be removed from my file entirely. I made the suggestion to this bank to reword their offers. Pre approved is just that, not that I am invited to apply. They gave me an acceptance code??? Please help me so that my credit doesnt suffer from something I have NO CONTROL over.
Frequently Asked Questions
What is Complaint #5644990 about?
Complaint #5644990 was filed against Bread Financial Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-06-07T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.