Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #5642974
Complaint Overview
Complaint ID: 5642974
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 95060
Date Received: 2022-06-07T12:00:00-05:00
Date Sent to Company: 2022-06-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XXXX of XXXX I found that I was a victim of identify theft when I was displaced from my job and had to file for unemployment. EDD notified me that someone from XXXX CA had filed for unemployment twice during the pandemic. At that time I contacted all three of the Credit Bureaus to place a freeze on my credit. Yesterday I received two letters from XXXX XXXX that my application had been successfully withdrawn. I contacted XXXX to find out that two applications were withdrawn and one was pending. Non of these had I applied for. I tried to sign into my Experian account and the system would not let me, I choose forgot my password and saw that Experian was sending a reset to a email address that was not mine. I immediately called Experian to find that someone was able to remove the freeze I had placed, change my user name and email address. They informed me that there were five Experian accounts in my name with only one that was active. Not a user name I had set up. I can only imagine that this person could run my Experian credit report and have all of my credit information. Please advise what should be my next steps. Thanks, XXXX XXXX e-mail= XXXX XXXX
Frequently Asked Questions
What is Complaint #5642974 about?
Complaint #5642974 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2022-06-07T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.