Credit card or prepaid card -- Problem when making payments -- Complaint #5639932
Complaint Overview
Complaint ID: 5639932
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New York
ZIP Code: 11413
Date Received: 2022-06-06T12:00:00-05:00
Date Sent to Company: 2022-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX I would like to make CFPB aware of this urgent matter that requires several witnesses. I am a first had witness with personal knowledge of this experience. American Express is continuing to violate me personally blatantly and is causing me harm directly. XXXX XXXX has made a direct choice to share my personal correspondence with several individuals despite my protest of specifically stating not to share my personal and private information with others completely violating the privacy act. XXXX XXXX is not performing his fiduciary duties and I am being further harmed by his actions and those of American Express. XXXX XXXX XXXX American Express is also in violation of title 38 Chapter 61 misappropriations by fiduciary Furthermore, American Express is continuing to dishonor payments and is again threatening to report the account to All credit agencies further violating my privacy rights.
Frequently Asked Questions
What is Complaint #5639932 about?
Complaint #5639932 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-06-06T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.