Checking or savings account -- Managing an account -- Complaint #5639931
Complaint Overview
Complaint ID: 5639931
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 11691
Date Received: 2022-06-06T12:00:00-05:00
Date Sent to Company: 2022-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
{$890.00} is missing from my TD Bank Checking Account. On XX/XX/22 & XX/XX/22, I deposited money to my checking account bringing my balance to {$3700.00}. I got a teller check in the amount of {$1200.00} to pay my rent leaving me a new balance of {$2500.00}. On XX/XX/22, XXXX XXXX credited {$65.00} back to my Checking Account bringing my balance to {$2500.00}. On XX/XX/22, I paid my {$60.00} prescription with my TD Bank card lowering my balance to {$2500.00}. On XX/XX/22, I deposited {$1300.00} to my account. My new account balance after this deposit should have been {$3800.00}. Instead after making this deposit, my balance was only {$2900.00}. A difference of {$890.00}. I have no idea where this money went. I didnt withdraw it or charge it. So I sent an email to the Vice President of TD Bank. I want this amount restored to my account
Frequently Asked Questions
What is Complaint #5639931 about?
Complaint #5639931 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-06T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.