Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5639854
Complaint Overview
Complaint ID: 5639854
Company: Paypal Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11225
Date Received: 2022-06-06T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purchased an appliance through PayPal on XX/XX/XXXX. Seller failed to complete promised installation over a 2 day window which was not completed for two months XXXX due to unkept promised installation dates. Buyer initiated complaint with PayPal for sellers failure to install on XX/XX/XXXX After a two month period and a request to have item cancelled, seller installed XXXX XXXX and caused a gas leak. Buyer called XXXX XXXX to have range disconnected and called seller to inform them of gas leak, however seller did not respond for another two weeks. Seller caused irreparable emotional damage to client and a situation that may have ended up in death. Buyer initiated additional information regarding gas leak and failure of seller to respond ; PayPal was aware of the above situation however failed to act on buyers complaint of failed installment dates and seller causing a gas leak. I am requesting resolution for emotional and physical damaged due to the above situation which paypal has completely ignored thereby causing additional XXXX. In addition paypal resolution center failed to send me a letter indicating their decision and requested payment to paypal for the XXXX XXXX I called PayPal on XX/XX/XXXX, asking for letter regarding their decision but to date, no such letter received. I was not informed in writing that paypal had decided against me. After many phone calls to paypal and several written documents documenting sellers actions my issue was never addressed on the merits of my complaints.
Frequently Asked Questions
What is Complaint #5639854 about?
Complaint #5639854 was filed against Paypal Holdings, INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-06T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.