Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5639203
Complaint Overview
Complaint ID: 5639203
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 94901
Date Received: 2022-06-06T12:00:00-05:00
Date Sent to Company: 2022-06-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My minor daughter was contacted by an online scammer, offering to send her money to her bank account if she would XXXX them money according to their indstructions. The scammer purportedly deposited {$3500.00} in her Wells Fargo account which the bank said was available to my daughter. After she sent {$400.00} via XXXX, the bank then said the deposit was not valid and is forcing my daughter to pay them the {$400.00} even though she relied upon the bank 's representation to indicate the money was available. This is not in keeping with bank policy, and besides that, my daughter never opted in to the XXXX system and even if she did, she would be a minor and unable to sign on her own. I've tried to resolve this with the bank since XX/XX/2022, the day I discovered the fraud.
Frequently Asked Questions
What is Complaint #5639203 about?
Complaint #5639203 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.