Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5634369
Complaint Overview
Complaint ID: 5634369
Company: PNC Bank N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Alabama
ZIP Code: 36109
Date Received: 2022-06-04T12:00:00-05:00
Date Sent to Company: 2022-06-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I, XXXX XXXX came to XXXX PNC bank located in XXXX, AL on Sunday, XX/XX/2022, around XXXX and tried to deposit money onto my cash app card. Why I thought I could do that, I am not sure. However, the ATM took my money and didnt return it to me. I gave the ATM over {$1200.00} I visited the bank and they told me it wasnt anything they can do because I didnt bank with PNC Bank XXXX I will have to dispute it with cash app which Im not understanding because the bank has my money not cash app. Please let me know if there is anything you all can do to have my money return to me. I also reported this incident to XXXX. XXXX XXXX from PNC Bank gave me a call concerning the deposit at the ATM. She stated that the ATM was a third party machine and that the third party company havent reported any overage in the ATM. I reported this incident to cash app and they stated that they do not see any transaction being made to my card and since I deposited the money at PNC Bank ATM that PNC Bank will have to return my money.
Frequently Asked Questions
What is Complaint #5634369 about?
Complaint #5634369 was filed against PNC Bank N.A. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-04T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.