Mortgage -- Trouble during payment process -- Complaint #5633507
Complaint Overview
Complaint ID: 5633507
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Maryland
ZIP Code: 21093
Date Received: 2022-06-04T12:00:00-05:00
Date Sent to Company: 2022-06-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Flagstar Bank allowed my home to be sold at a tax sale. Every mortgage payment has been made on time. After contacting Flagstar Bank as soon as I received the notice of tax sale, I was assured it was handled. I even received email correspondence saying the issue was handled. Flagstar Bank is now claiming ignorance. How is this possible when I made them aware on XX/XX/XXXX? On XX/XX/XXXX at XXXX p.m., EST, I called Flagstar Bank regarding a FINAL NOTICE BEFORE TAX SALE sent to me by the state of Maryland. This perplexed me because my taxes were/are escrowed and every mortgage payment had and has been made in a timely fashion. XXXX transferred me to XXXX for assistance. XXXX informed me that the bill would be paid A.S.A.P. He requested an email address to provide me with confirmation upon payment of the property tax bill. I read the exact information from the, FINAL NOTICE BEFORE TAX SALE to " XXXX '' on XX/XX/XXXX. On XX/XX/XXXX I received a confirmation email from Flagstar that, Your case number XXXX was resolved on XX/XX/XXXX. However, the taxes were never paid and Flagstar is attempting to shift the blame. They are saying it is a previous servicers fault. They are claiming they didn't know the taxes weren't paid. However this is impossible since I called them and read them the notice and they still did not pay the taxes!
Frequently Asked Questions
What is Complaint #5633507 about?
Complaint #5633507 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-04T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.