Debt collection -- Written notification about debt -- Complaint #5632709
Complaint Overview
Complaint ID: 5632709
Company: Pressler & Pressler, LLP
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: New Jersey
ZIP Code: 085XX
Date Received: 2022-06-03T12:00:00-05:00
Date Sent to Company: 2022-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Presser, Felt & Warshaw have taken over a debt on behalf of XXXX XXXX Bank. I have been requesting a pay-off amount from them as part of my mortgage refinancing application so that I may pay this debt and move on with my life. Timeline : 1. Tuesday, XX/XX/XXXX phone call at XXXX am and was told by the woman on the phone to contact Legal Resolution Team and have my representative send a fax of borrower 's authorization and pay-off request. 2. Wednesday, XX/XX/XXXX phone call to legal resolution team at XXXX XXXX - XXXX min. wait time and then sent to voicemail. Left a voice mail and call-back number. No response or call back. 3. Thursday, XX/XX/XXXX. My representative emailed documents to the email address on the website after her phone call and XXXX min wait time to the legal resolution team phone number and being sent to voicemail. She left a voicemail and has not received any response. 4. Thursday, XX/XX/XXXX I place another phone call at XXXX XXXX to Legal Resolution Team. XXXX minute hold time and then right to voice mail. 5. Friday, XX/XX/XXXX. I fax the documents to the fax number given to me by the woman on the phone ( see XX/XX/XXXX ). No response. 6. Wednesday, XX/XX/XXXX. My representative emails to follow up on the file number and pay-off request. Also asked if the account has been closed and writes " Since there had been no resolution obtained for this account, it must be removed from my client 's credit obligations. Please advise, thank you '' No response. 7. Friday, XX/XX/XXXX. I sent another email at XXXX XXXX. No response as of XXXX XXXX.
Frequently Asked Questions
What is Complaint #5632709 about?
Complaint #5632709 was filed against Pressler & Pressler, LLP regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2022-06-03T12:00:00-05:00.
How did Pressler & Pressler, LLP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Pressler & Pressler, LLP?
Yes, visit the Pressler & Pressler, LLP company profile at readthecomplaint.com/company/pressler-pressler-llp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.