Checking or savings account -- Managing an account -- Complaint #5631241
Complaint Overview
Complaint ID: 5631241
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Georgia
ZIP Code: 30906
Date Received: 2022-06-03T12:00:00-05:00
Date Sent to Company: 2022-06-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I received a call from a friend at XXXX in an emergency asking for XXXX dollars I was half asleep and sent what I thought was the XXXX just to find out it was XXXX instead I reached out to the person and they tried to convince me that I only sent XXXX so I reached out to chime and I was informed before filing a dispute I have to attempt to contact the person which I did and the person stated I only sent XXXX dollars and on XX/XX/XXXX sent XXXX dollars back I stated that it was XXXX and me and the individual had a heated argument which cause the person to block me on all platforms which caused me to block the person on my chime after doing so I received that my dispute was denied due to a denied transaction to the person which is impossible because I blocked the person so I reached back out to chime to inform them of the information and was told that they would start a dispute but I need to send screen shots of the messages and proof I'm blocked by the other person which I did on XX/XX/XXXX doing so I waited to hear from chime and never did so I reached out to chime on XX/XX/XXXX and spoke to a manager and I was informed that the images was not compatible with their system and I should've sent it pdf format which I was never informed I sent the proof verifying the transactions don't on XX/XX/XXXX and XXXX XXXX and I send the text messages as well as the screen shots of proof I continually reached out until I was blocked and chime is telling me there's nothing they can do.
Frequently Asked Questions
What is Complaint #5631241 about?
Complaint #5631241 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.