Credit card or prepaid card -- Unexpected or other fees -- Complaint #5627184
Complaint Overview
Complaint ID: 5627184
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Michigan
ZIP Code: 48124
Date Received: 2022-06-02T12:00:00-05:00
Date Sent to Company: 2022-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I notified serve by American Express that my card was fraudulently used on XX/XX/2020 till Im supposed to have zero liability I complained and told them Ive had {$8800.00} worth of charges on my card while I was hospitalized I provided them documentation of my hospitalization a letter from my doctor stating I was hospitalized during the times were my debit card was used as well as a police report I have disputed those charges on three separate occasions only to Have my disputes denied and finally I was told today that my account was suspended indefinitely For absolutely no reason but I believe it is due to the fact that they do not want to pay out such a high dispute
Frequently Asked Questions
What is Complaint #5627184 about?
Complaint #5627184 was filed against American Express Company regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-06-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.