Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5624308
Complaint Overview
Complaint ID: 5624308
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Pennsylvania
ZIP Code: 19464
Date Received: 2022-06-01T12:00:00-05:00
Date Sent to Company: 2022-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
amount XXXX on XX/XX/XXXX unauthorized bitcoin transaction, amount XXXX dtd XX/XX/XXXX to XXXX XXXX. amount XXXX XX/XX/XXXX to a XXXX XXXX. amount XXXX XX/XX/XXXX. Ive attempted to contact cash support mutiple times on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and regarding these unauthorized charges. Cash app states they investigated the matter and the transactions are linked to a phone I have been using with them which are completely false. I have never used my phone to complete these transactions. my cash apped was hacked mutiple times and each time I changed my password it was changed with out notification to my email. The email was being changed on cash app as well.
Frequently Asked Questions
What is Complaint #5624308 about?
Complaint #5624308 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.