Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5624222
Complaint Overview
Complaint ID: 5624222
Company: Ally Financial INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Oregon
ZIP Code: 97333
Date Received: 2022-06-01T12:00:00-05:00
Date Sent to Company: 2022-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There were two international wire transfers sent to Ally Bank from XXXX XXXX in XXXX. The transfers were sent with an intermediary bank, XXXX XXXX XXXX on XX/XX/XXXX. The first transfer is for the amount of {$8700.00} and the second transfer is for the amount of {$7600.00}. These transfers are income tax returns for mine and my wife 's two years of employment in XXXX. XXXXXXXX XXXX confirmed that it was received by XXXX XXXX XXXX. However, Ally Bank had not received the transfers and the money was never deposited into our accounts. Ally Bank has stated that they have no record of any transfer with those amounts. The sender, XXXX XXXX XXXX XXXX, sent these funds and has sent a wire trace which confirmed that XXXX XXXX XXXX has received and sent the money and I requested an inquiry on XX/XX/XXXX to Ally Bank after which they reported on XX/XX/XXXX that they did not receive any money transfer.
Frequently Asked Questions
What is Complaint #5624222 about?
Complaint #5624222 was filed against Ally Financial INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-06-01T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.