Mortgage -- Struggling to pay mortgage -- Complaint #5619742
Complaint Overview
Complaint ID: 5619742
Company: Arvest Bank Group, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 60142
Date Received: 2022-05-31T12:00:00-05:00
Date Sent to Company: 2022-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Tried to call and make payment on XX/XX/XXXX, kept getting a recording that call center is closed even though posted hours of operation are Monday through Friday XXXX. to XXXX XXXX central time. Placed first call at XXXX XXXX. central time. Unable to get through, tried paying online, and got a message that Unable to pay my mortgage online.
Frequently Asked Questions
What is Complaint #5619742 about?
Complaint #5619742 was filed against Arvest Bank Group, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-05-31T12:00:00-05:00.
How did Arvest Bank Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Arvest Bank Group, INC.?
Yes, visit the Arvest Bank Group, INC. company profile at readthecomplaint.com/company/arvest-bank-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.