Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5619200
Complaint Overview
Complaint ID: 5619200
Company: Bill.Com, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Pennsylvania
ZIP Code: 165XX
Date Received: 2022-05-31T12:00:00-05:00
Date Sent to Company: 2022-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I started an account with Bill.com XX/XX/ 2022 because you can receive and send instant payments in all types as of XX/XX//2022 Bill.com is hold {$9800.00} of my deposited funds and will not give me reason. Also there wasnt nothing instant because here we are 5 days later with no payment..and I am expecting other deposits totaling over {$20000.00} usd. They should not be able to hold without explanation
Frequently Asked Questions
What is Complaint #5619200 about?
Complaint #5619200 was filed against Bill.Com, LLC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-05-31T12:00:00-05:00.
How did Bill.Com, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bill.Com, LLC?
Yes, visit the Bill.Com, LLC company profile at readthecomplaint.com/company/bill-com-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.